Position Title: Receptionist
Location: 1571 Burwood Highway Tecoma, 3160
Position Type: Casual
Hourly Rate: $29 per hour

About Us:

Underdog Evolution is a martial arts studio dedicated to empowering individuals of all ages through Brazilian Jiu-Jitsu (BJJ), Muay Thai, and fitness classes. Our mission is to foster a supportive community where our members can achieve their fitness goals and personal growth. We are currently seeking a passionate and customer-focused individual to join our team as a receptionist.

Key Responsibilities:

1. Customer Service Excellence:

• Greet members and visitors with a warm and welcoming attitude.
• Build and maintain positive relationships with members by building genuine relationships and understanding their needs and preferences.
• Provide accurate information about our classes, schedules, and membership options.
• Handle inquiries and concerns with care, going above and beyond to make sure our members are happy.

2. Administrative Duties:

• Manage class schedules, bookings, and new member registrations efficiently.
• Make and answer calls, respond to emails and texts, and assist with general
• administrative tasks.
• Maintain an organised and clean reception area.
• Selling, restocking and maintaining merchandise on the shop floor and back storage room.

3. Cleaning and Maintenance:

• Perform regular cleaning tasks to ensure the cleanliness and hygiene of the gym, such as wiping down mats, vacuuming floors, taking out bins and sanitising equipment.
• Restocking and maintaining clean bathrooms, such as replenishing hand towels or toilet paper.

Qualifications & Experience:

• The most important quality we’d like in our new receptionist is the ability to build relationships and rapport with our members.
• Previous experience in customer service or a related field is preferred.
• A passion for martial arts, fitness, or a strong willingness to learn about our programs.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Solution-focused and able to be resourceful when required.
• Flexibility to work evenings.

How to Apply:

Interested candidates are invited to submit a resume and a brief cover letter explaining their interest in the position and relevant experience. Please send your application to hello@underdogevolution.com.au

At Underdog Evolution, we're continually on the lookout for talented and passionate Brazilian Jiu-Jitsu (BJJ) and Muay Thai trainers to join our dynamic team. If you're a skilled instructor (or looking for mentorship to become one) with a deep passion for martial arts and a commitment to empowering others, we want to hear from you! We believe in fostering a community of growth and excellence, and your expertise could be the missing piece. To express your interest, please reach out with a cover letter and your CV to hello@underdogevolution.com.au. Even if there isn't a specific opening listed, we encourage potential trainers to connect with us.