CAREERS
At Underdog Evolution, we're on a mission to empower individuals through martial arts and fitness. If you're passionate about creating exceptional experiences and want to be part of a supportive community, explore our exciting career opportunities below.
OPENINGS
Position Title: Receptionist
Location: 1571 Burwood Highway Tecoma, 3160
Position Type: Casual
Hourly Rate: $29 per hour
About Us:
Underdog Evolution is a martial arts studio dedicated to empowering individuals of all ages through Brazilian Jiu-Jitsu (BJJ), Muay Thai, and fitness classes. Our mission is to foster a supportive community where our members can achieve their fitness goals and personal growth. We are currently seeking a passionate and customer-focused individual to join our team as a receptionist.
Key Responsibilities:
1. Customer Service Excellence:
- Greet members and visitors with a warm and welcoming attitude.
- Build and maintain positive relationships with members by building genuine relationships and understanding their needs and preferences.
- Provide accurate information about our classes, schedules, and membership options.
- Handle inquiries and concerns with care, going above and beyond to make sure our members are happy.
2. Administrative Duties:
- Manage class schedules, bookings, and new member registrations efficiently.
- Make and answer calls, respond to emails and texts, and assist with general
- administrative tasks.
- Maintain an organised and clean reception area.
- Selling, restocking and maintaining merchandise on the shop floor and back storage room.
3. Cleaning and Maintenance:
- Perform regular cleaning tasks to ensure the cleanliness and hygiene of the gym, such as wiping down mats, vacuuming floors, taking out bins and sanitising equipment.
- Restocking and maintaining clean bathrooms, such as replenishing hand towels or toilet paper.
Qualifications & Experience:
- The most important quality we’d like in our new receptionist is the ability to build relationships and rapport with our members.
- Previous experience in customer service or a related field is preferred.
- A passion for martial arts, fitness, or a strong willingness to learn about our programs.
- Excellent communication and interpersonal skills.
- Strong organisational abilities with attention to detail.
- Solution-focused and able to be resourceful when required.
- Flexibility to work evenings.
How to Apply:
Interested candidates are invited to submit a resume and a brief cover letter explaining their interest in the position and relevant experience. Please send your application to hello@underdogevolution.com.au
At Underdog Evolution, we're continually on the lookout for talented and passionate Brazilian Jiu-Jitsu (BJJ) and Muay Thai trainers to join our dynamic team. If you're a skilled instructor (or looking for mentorship to become one) with a deep passion for martial arts and a commitment to empowering others, we want to hear from you! We believe in fostering a community of growth and excellence, and your expertise could be the missing piece. To express your interest, please reach out with a cover letter and your CV to hello@underdogevolution.com.au. Even if there isn't a specific opening listed, we encourage potential trainers to connect with us.