WHERE PASSION MEETS PURPOSE

CAREERS

At Underdog Evolution, we're on a mission to empower individuals through martial arts and fitness. If you're passionate about creating exceptional experiences and want to be part of a supportive community, explore our exciting career opportunities below.

OPENINGS

Position Title: Receptionist
Location: 1571 Burwood Highway Tecoma, 3160
Position Type: Casual
Hourly Rate: $29 per hour


About Us:

Underdog Evolution is a martial arts studio dedicated to empowering individuals of all ages through Brazilian Jiu-Jitsu (BJJ), Muay Thai, and fitness classes. Our mission is to foster a supportive community where our members can achieve their fitness goals and personal growth. We are currently seeking a passionate and customer-focused individual to join our team as a receptionist.

Key Responsibilities:


1. Customer Service Excellence:

  • Greet members and visitors with a warm and welcoming attitude.
  • Build and maintain positive relationships with members by building genuine relationships and understanding their needs and preferences.
  • Provide accurate information about our classes, schedules, and membership options.
  • Handle inquiries and concerns with care, going above and beyond to make sure our members are happy.

 

2. Administrative Duties:

  • Manage class schedules, bookings, and new member registrations efficiently.
  • Make and answer calls, respond to emails and texts, and assist with general
  • administrative tasks.
  • Maintain an organised and clean reception area.
  • Selling, restocking and maintaining merchandise on the shop floor and back storage room.

3. Cleaning and Maintenance:

  • Perform regular cleaning tasks to ensure the cleanliness and hygiene of the gym, such as wiping down mats, vacuuming floors, taking out bins and sanitising equipment.
  • Restocking and maintaining clean bathrooms, such as replenishing hand towels or toilet paper.


Qualifications & Experience:

  • The most important quality we’d like in our new receptionist is the ability to build relationships and rapport with our members.
  • Previous experience in customer service or a related field is preferred.
  • A passion for martial arts, fitness, or a strong willingness to learn about our programs.
  • Excellent communication and interpersonal skills.
  • Strong organisational abilities with attention to detail.
  • Solution-focused and able to be resourceful when required.
  • Flexibility to work evenings.

 

How to Apply:

Interested candidates are invited to submit a resume and a brief cover letter explaining their interest in the position and relevant experience. Please send your application to hello@underdogevolution.com.au

At Underdog Evolution, we're continually on the lookout for talented and passionate Brazilian Jiu-Jitsu (BJJ) and Muay Thai trainers to join our dynamic team. If you're a skilled instructor (or looking for mentorship to become one) with a deep passion for martial arts and a commitment to empowering others, we want to hear from you! We believe in fostering a community of growth and excellence, and your expertise could be the missing piece. To express your interest, please reach out with a cover letter and your CV to hello@underdogevolution.com.au. Even if there isn't a specific opening listed, we encourage potential trainers to connect with us.